RETURN POLICY

Last updated 5/28/2020

Please see below for more information on our return policy.

RETURNS:

 All returns must be postmarked within fourteen (14) days of the Arrival date. All returned items must be in new and unused condition, with all original tags and labels attached. 

RETURN PROCESS:

 To return an item, please email customer service at jayschneller@schnellerco.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Schnellerco

RMA #

5810 Coral Springs Court 

 Katy, TX 77494  United States  

  Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (3-5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. 

EXCEPTIONS    The following items cannot be returned or exchanged:     

 ●     Custom Orders      

 ●     Engraved Orders      

For defective or damaged products, please contact us at the email below to arrange a refund or exchange. 

 Jayschneller@schnellerco.com

Please Note     

   ●     The Item must be unused, for eligibility to return.    

QUESTIONS

If you have any questions concerning our return policy, please contact us at: jayschneller@schnellerco.com